Return Policy
The return policy for each product is specified on the product page. Unless specified otherwise on the product page, we have set up certain minimum return standards for our Sellers to ensure a consistent customer experience when it comes to returns and/or exchanges. Please review the following guidelines to confirm if the product you are planning to buy is eligible for return and/or exchange.
Vendor list and sell products on Zomdo marketplace with one of three return policies
- no return (see Exceptions / non-returnable items)
- 15 day returns or
- 30-day returns
Please check to see what return policy applies to the item you are purchasing.
The product must be returned to the address on the package the product came in or the return address that the Seller provides. You can engage the Seller directly or contact Zomdo Customer Care to help initiate the return. Do NOT discard original product packaging as it may be needed to ship the item back to the Seller.
In case of a damaged product or a wrong product even if its non-returnable and non-exchangeable, we will ask for photos of product and/or the packaging it came in as proof to effectively communicate this with the supplier/seller and help process the refund and/or exchange. You simply contact us, and provide us a picture of the damaged product, let us know the order number and the item name and from there, we will take it forward to the Seller.
Learn how Zomdo Marketplace orders are carbon neutral.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@zomdo.com. If your return is accepted, we’ll send you a return shipping label and/or instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@zomdo.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like:
- Perishable goods (such as food, flowers, or plants),
- Nutritional supplements
- Soaps
- Hygenic products
- Medical products
- Walkers, Rollators and Medical equipment and supplies.
- Custom products (such as special orders or personalized items), and
- Personal care goods (such as beauty products).
We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Refunds
- Refunds are processed withing 5 business days once the returned item is/are received by the Seller. Make sure the returned meets the terms of the return as set forth by the Seller. You will be noticed via email once the refund is issued.
- For transactions over Shop app, it may take from 3-10 Business days for the refund or credit to appear on your account. This is controlled by the Shop app and not Zomdo.com